WCC had a performance measure targeting at least 45% of residents being 'satisfied with the process by which the Council makes decisions'. For the past 3 years, the results were 12%, 17% & 20%. The solution in the latest annual report? The measure has been removed going forward! https://t.co/2qEsNdWEMGpic.twitter.com/vU4pI43g2u
So WCC after years of appalling satisfaction ratings from residents has decided that they best way forward is to stop asking residents if they are happy with the Council!