Parliamentary Service Annual Report
Apart from the ex MPs travel perks, some interesting data in the annual report of The Parliamentary Service.
- ICT customer satisfaction is 79% (+2%)
- New MPs were 94% satisfied with transition services
- Only 48% of returning MPs were satisfied with transition services
- HR satisfaction 70%
- Finance satisfaction 73%
These are not great figures. For a small well defined group of 120 MPs, satisfaction ratings should aspire to exceed 90%.
The satisfaction ratings for each area are:
- Library 95%
- Building services 92%
- Travel services 89%
- Relationship management 81%
- ICT 79%
- Reception 79%
- Security 78%
- Telephony services 77%
- Finance services 73%
- HR 70%