September 25, 2015 9:00am by David Farrar

The most complained about companies

The Herald reports:

Spark has been identified as New Zealand’s most complained about company in a report released by the Commerce Commission today.

The Consumer Issues 2015 report notes the telecommunications company received 128 complaints under the Fair Trading Act last year.

This was closely followed by Vodafone, which received 112 complaints in 2014 and Auckland Academy of Learning, which received 106 complaints.

The first two are are two largest telcos who each have over a million customers. So no surprise they had more complaints than most companies.

But the Auckland Academy of Learning is a very small company. To get 106 complaints, they must be doing something very bad. And indeed they are, as this story shows.

24 most complained about companies:

• Spark NZ Trading Limited – 128
• Vodafone NZ Limited – 112
• Auckland Academy of Learning Limited – 106
• ANZ National Bank Limited T/A The National Bank and ANZ – 99
• Sellers on Trade Me – 78
• New Zealand Business Funding Centre – 50
• Progressive Enterprises Ltd (Countdown) – 45
• Air New Zealand Limited – 43
• GrabOne Limited – 39
• Noel Leeming Group Limited (Noel Leeming) – 35
• Brand Developers Limited (TV Shop) – 35
• Foodstuffs (NZ) Ltd (New World/PAK’nSAVE/Four Square) – 34
• ASB Bank Limited – 33
• Parking Enforcement Services – 31
• DSE (NZ) Limited (Dick Smith Electronics) – 30
• DB Breweries Limited – 29
• Callplus Services Limited (Slingshot Communications) – 27
• Dead Sea Skincare – 27
• The Warehouse Group Limited (The Warehouse) – 26
• NZ Sale Limited – 26
• KLiB Technologies Group Limited (24/7 Hosting and Web Design) – 25
• Two Degrees Mobile Limited (2degrees) – 24
• PB Technologies Limited – 24
• IPL Laser Solutions Limited – 23