Smart work by Spark

Cameron Slater blogged on Saturday about problems with cellphone coverage and how he was considering swapping telcos to get better coverage.

Cameron blogs how soon after that he got a call from the CE of Spark Home, Mobile and Business (Chris Quin) asking if they can help find a solution. And Quin phoned him from Singapore!

The following day, a solution had been installed.

Obviously Cameron got preferential service, as he has the most read blog in NZ. But that makes the response even smarter. A phone call from the CE has led to great publicity for Spark, and shows their senior management to actually be in touch.