Questions on power company credit control

The Government seems hellbent on some sort of expensive cumbersone regulatiory process involving WINZ, before it has any info at all about how the power company credit control process works.

Here’s a list of questions I would want answered before I even started making decisions:

1) What percentage of customers pay on time each month, and what percentage do not

2) What percentage pay after the reminder statement, the warning letter, the phone call and finally the courier letter?

3) What percentage and number get disconnected

4) How many of those disconnected immediately pay the bill (ie were just forgetful)

5) How much are annual earnings lowered by those customers not paying on time?

6) How do the credit control procedures change from company to company. is there an existing best practice that can be emulated?

7) How long does the household stay disconnected for?

8) Does a human review the list of households for disconnection or it automated?

9) If automated, is account taken of part payments as a sign of good faith?

That’s just from thinking about it for the last ten minutes. I hope Cabinet Ministers are going to ask similar questions and make decisions based on sound information, not a knee jerk reaction to bad polls.