Behind Folole Muliaga’s death

TVNZ has a fairly detailed summary of their Sunday programme on getting behind Folole Muliaga’s death.

I found it interesting (and sad) that the husband had tried to discuss the account with Mercury but because his name is not on the account, they would not talk to him due to the Privacy Act.

If he did explain his wife was sick, I would expect Mercury to show some flexibility with the Act, by at least noting down what he said. There are lessons to be learnt there.

But the Privacy Act does often prove a barrier when dealing with many companies. For example I help my parents out with Telecom when they have a problem. Now even though I say I am their son, they sometimes won’t deal with me, so now I just claim I’m my father and hope my voice sounds 70 something!