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August 11, 2006 6:19am by David Farrar

Xtra Helpdesk moving to the Philippines

Telecom is establishing a call centre in the Philippines for Xtra dial-up helpdesk calls.

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tim barclay

They will outsource a lot more than this. Their computer services could easily be outsourced to India for instance etc etc etc.
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August 11, 2006 7:06am
anonymous

They have been outsourcing for quite some time now (Over 3 or 4 months) as a ‘trial’
There is talk they will move other services, as it is considerably cheaper.
(123, broadband support, etc)
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August 11, 2006 10:46am
Gaz

Christ, it can only get worse! I have enough trouble trying to speak to people at some helpdesks in New Zealand (southern cross is one among many) let alone if it were outsourced to somewhere where they don’t even speak English!
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August 11, 2006 5:43pm
SPC

Meaning they have to have help desks – but they don’t have to be any good.

It’s like bank fees – they assume that people won’t bother going elsewhere until they need to use the help desk and find it’s no good (all it will be is people referring to a manual providing standard answers to standard problems). In the first half hour they will identify the problem and in the the second the standard answer will be worked through.
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August 12, 2006 12:27am
burt

Telecom can get the sort of labour rates that are paid in the Philippines here in NZ. Just call the labour party, they have contacts that can help with staff requirements.

Sheeeesh, no need to move.
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August 12, 2006 1:45pm
Herman

VERY GOOD I THINK internet casino
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October 27, 2006 2:30pm
kiwi

This is a good move by Telecom..Filipino’s are good when it comes to troubleshooting. They are the best…
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May 3, 2007 10:26pm

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